Ann Hines serves USAA as the Business Information Security Officer (BISO) focusing on the Property & Casualty (P&C) business. She joined USAA in January of 2020 and has over 30 years of experience in the delivery of Information Technology (IT) and Information Security (IS) services in the Financial Services sector.

Prior to her current role, Ann served in various IT and IS leadership roles with Capital Group Companies Global (American Funds) and had responsibility for various Cybersecurity Operations, IT Operations, IT Vendor Operations, Data Center Operations, and Security Risk Assessment functions. Prior to her time at Capital Group, Ann was a USAA employee and served as a Senior Security Risk Analyst and AppDev programmer for USAA Life Company.

Ann holds a MBA with an emphasis in Infrastructure Assurance and Security from UTSA, and a B.S. degree with dual major in Management and Computer Information Systems. She additionally obtained her A.A.S. in Information Systems from the Community College of the Air Force while serving active duty Air Force for 8 years. She is a Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) and holds several other professional designations including ITIL OSA, Cloud+ and others.